What is the ultimate purpose and goal of performance improvement activities?
- A- To increase efficiency
- B- To contain costs
- C- To improve processes
- D- To improve policies
Correct Response: C
The ultimate purpose of quality improvement activities is to identify process flaws and then to change the process so that it is fail proof. Fail proof processes prevent human error and possible patient harm. Although these process improvements and changes may also increase efficiency and decrease costs, the ultimate goal of quality improvement activities is to prevent future occurrences with process changes and not costs and efficiency. Lastly, it is known that processes, not policies, are the root cause of many medical errors.
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