A medical-surgical nurse, who is caring for a patient with a new diagnosis of cancer, observes the patient becoming angry with the physicians and nursing staff

A medical-surgical nurse, who is caring for a patient with a new diagnosis of cancer, observes the patient becoming angry with the physicians and nursing staff. The best approach to diffuse the emotionally charged discussion is to:

1- allow the patient and family members time to be alone.
2- arrange time for the patient to speak with another patient with cancer.
3- direct the discussion and validation of emotion, without false reassurance.
4- request a consultation from a social worker on the oncology unit.